Privacy Policy
Last Updated: January 2026 | Version: 1.0
Our Commitment to Your Privacy
At PowerNetPro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using PowerNetPro, you agree to the collection and use of information in accordance with this policy.
Privacy Policy Details
1. Introduction
PowerNetPro Private Limited ("we", "us", or "our") operates the website www.powernetpro.com (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Legal Compliance: This Privacy Policy is compliant with the Information Technology Act, 2000 (India) and the Digital Personal Data Protection Act, 2023 (DPDPA).
2. What Data We Collect
2.1 Personal Information
We collect information that you provide directly to us:
Account Information:
- Name
- Email address
- Phone number
- Address
Utility Information:
- DISCOM account number
- Electricity bill details
- Consumption data
2.2 Payment Information
Payment processing is handled by secure third-party payment gateways. We do not store your complete card details. We only receive:
- Payment transaction IDs
- Payment status and confirmation
- Billing address (for verification)
2.3 Usage Data
We automatically collect certain information when you use our Service:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Date and time of access
- Solar generation and credit data
3. How We Use Your Data
We use the collected data for various purposes:
- To provide and maintain our Service
- To process your reservations and payments
- To calculate and manage your credits
- To send you service updates and notifications
- To provide customer support
- To detect and prevent fraud
- To comply with legal obligations
- To improve our Service and user experience
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
With Your Consent:
We share data when you explicitly consent to such sharing.
Service Providers:
We share data with trusted third-party service providers who assist us in operating our platform (payment processors, cloud hosting, analytics).
Legal Requirements:
We may disclose data if required by law or in response to valid requests by public authorities.
5. Data Security
Security Measures
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive data
- Regular security audits and updates
- Access controls and authentication
- Secure payment processing (PCI-DSS compliant)
While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Data Rights (Under DPDPA)
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Correction: Update or correct inaccurate data
- Right to Deletion: Request deletion of your data (subject to legal requirements)
- Right to Data Portability: Export your data in a machine-readable format
- Right to Withdraw Consent: Withdraw consent for data processing
- Right to Grievance: File complaints with the Data Protection Board
To exercise these rights, contact us at omkarkolhe912@gmail.com. We will respond within 30 days.
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service:
Essential Cookies: Required for the Service to function (authentication, security).
Analytics Cookies: Help us understand how users interact with our Service.
Preference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings. However, disabling cookies may affect Service functionality.
For more details, see our Cookie Policy.
8. Third-Party Services
Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices:
- Payment processors (Razorpay, Stripe)
- Cloud hosting providers (Supabase, AWS)
- Analytics services (Google Analytics)
- Email service providers
We encourage you to review the privacy policies of these third-party services.
9. Data Retention
We retain your personal data only for as long as necessary:
- Active accounts: Data retained while your account is active
- After account closure: Data retained for 7 years (as required by Indian law for financial records)
- Legal requirements: Some data may be retained longer if required by law
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for material changes)
- Displaying a notice on our Service
You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us: