Grievance Officer Details

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and RBI guidelines, we have appointed the following Grievance Officer:

Registered Office Address

Plot No 88, Savkash Nagar, Sahkari Gruhrachna, Kondhwa BK, Pune City, Pune - 411048, Maharashtra, India

How to File a Complaint

You can raise a grievance through any of the following channels:

1. Email us at info@powernetpro.com with your registered email ID and a description of your concern.
2. Call us at +91 8805 881 601 during working hours.
3. Use the Contact Form on our Contact page.
4. Write to us at our registered office address.

Complaint Resolution Timeline

We follow a structured resolution process:

• Acknowledgement: Within 48 hours of receiving your complaint.
• Investigation: We will investigate your concern and keep you informed of the progress.
• Resolution: We aim to resolve all complaints within 30 days of receipt.
• Escalation: If your complaint is not resolved to your satisfaction within 30 days, you may escalate the matter to escalation@powernetpro.com.

Important Information

Please include the following when filing a complaint to help us resolve it faster:

• Your registered name and email address
• Your PowerNetPro account ID / reservation ID (if applicable)
• A clear description of the issue
• Any supporting documents or screenshots
• Your preferred resolution

Regulatory Compliance

This grievance mechanism is established in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and the Reserve Bank of India guidelines for Payment Aggregators.